hi55 Privacy Policy
The security of your personal information is our highest priority. This policy describes in detail how hi55 collects, uses, and keeps your information secure.
This privacy policy applies to all users of the hi55 platform. By using our website hi55.cam you agree to the terms of this policy. Please read the full policy carefully. If you disagree with any part of this policy, please stop using our platform.
We collect various types of information when you register and use services on the hi55 platform. The types of information are described in detail below.
1.1 Personally Identifiable Information
We may collect the following information when you create or verify an account:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Current address
- Username and password (stored in encrypted form)
1.2 Financial and Transaction Information
Financial information required during deposits and withdrawals is collected:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
1.3 Technical and Device Information
Information collected automatically while using the platform:
- IP address and device type
- Browser type and version
- Operating system information
- Cookie and session data
- Platform access times, pages visited, and click data
1.4 Gaming Activity Information
To improve your gaming experience we collect:
- Play history and betting records
- Preferred game categories and session duration
- Bonus and promotion usage information
- Live chat and support communication records
hi55 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.
2.1 Service Delivery and Operations
Information is used to manage your account, process transactions, provide bonuses, and ensure gaming services. Verifying your identity is our responsibility in order to deliver accurate service.
2.2 Security and Fraud Prevention
Information is analysed to ensure account security, prevent unauthorised access, and detect financial fraud. This is done to protect both you and hi55.
2.3 Meeting Legal Obligations
Necessary information is retained to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. This information may be used to fulfil lawful requests from relevant authorities.
2.4 Improving Service Quality
Gaming data is analysed to personalise your gaming experience, offer relevant promotions and bonuses, and improve platform performance.
2.5 Communication and Support
Your email address is used for account-related notifications, security alerts, and customer support communications. Marketing communications are not sent without your explicit consent.
3.1 SSL Encryption
All data transmissions on the hi55 platform are secured through SSL/TLS encryption. Every piece of information exchanged between your browser and our servers remains encrypted, making it practically impossible for third parties to intercept.
3.2 Data Retention Period
Information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons. After the defined period, information is securely deleted.
3.3 Access Controls
Only authorised personnel may access your personal information, and they are subject to strict confidentiality obligations. Every instance of data access is logged and reviewed regularly.
3.4 Security Reviews
Our security measures are reviewed and updated regularly. Round-the-clock monitoring is in place to detect any potential security risks and ensure a rapid response.
hi55 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processing Services
Necessary transaction information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer processes. All such partners handle information in accordance with their own privacy policies.
4.2 Legal Authorities
Required information may be provided in response to court orders, legal processes, or lawful requests from government agencies. Before any such disclosure, we seek legal advice and provide only information that is legally required.
4.3 Technology and Service Providers
Limited information may be shared with technology companies that assist in operating our platform. Every service provider is required to sign a strict data protection agreement and may use information only for the specified purpose.
4.4 Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt process certain gameplay-related information. This is necessary to ensure fair gaming and provide technical support.
5.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. hi55 uses cookies for the following reasons:
- To keep your login session active
- To remember your language and preferences
- To analyse platform performance
- To assist with fraud detection
- To personalise your experience
5.2 Types of Cookies
We use three types of cookies — essential cookies (required for the platform to function properly), functional cookies (to remember your preferences and settings), and analytics cookies (to monitor and improve platform usage).
5.3 Cookie Controls
You can delete or block cookies at any time by going to your browser settings. However, blocking essential cookies may limit certain platform features and cause issues with logging in.
As a user of the hi55 platform, you enjoy the following rights.
Right to Access Information
You have the right to view the information we hold about you and to receive a copy. Contact us via live chat for assistance.
Right to Correct Information
If any information we hold about you is incorrect, you can request a correction. Changing KYC-verified information may require new supporting documents.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.
Right to Object to Processing
You can object to your information being used for marketing communications. In such cases we will comply with your request without delay.
Right to Data Portability
You have the right to receive your personal information in a structured, machine-readable format. Contact our support team to use this option.
Right to Restrict Processing
In certain circumstances you can request that processing of your information be temporarily restricted. During this time your information will be retained but not actively used.
7 Age Verification and Protection Policy
The hi55 platform is strictly prohibited for anyone under 21 years of age. Age verification is mandatory during registration and is confirmed through KYC verification.
- We do not knowingly collect any information from minors
- Age declaration is required when creating an account
- Additional verification documents are requested in cases of suspicion
- If a user is found to be a minor, the account is immediately closed and all information is deleted
If you believe a minor is using our platform, please notify our support team immediately.
8.1 Notice of Changes
hi55 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email and display a clear notice on the platform.
8.2 Consent Through Continued Use
Continuing to use the platform after a policy change indicates that you have accepted the updated policy. If you do not agree with any change, please stop using the platform and contact our support team to close your account.
Privacy-Related Enquiries
If you have any questions about this privacy policy or would like to make a request regarding your information, contact us through the following:
Available in Bengali 7 days a week, 24 hours a day
[email protected]
We typically respond within 24-48 business hours (Bangladesh Standard Time, BST UTC+6)
For responsible gaming support, visit our Responsible Gaming page. For more detailed information, read our Terms and Conditions.