hi55 Responsible Gaming — Your Protection Is Our Commitment
Enjoy entertainment safely. hi55 helps you have a fun experience within the right limits — because responsible gaming is the best way to play.
Why We Care About Responsible Gaming
hi55 believes that online gaming is a form of entertainment — not a source of income. The mental and financial wellbeing of every player on our platform is our highest priority. For the millions of gaming enthusiasts in Bangladesh, we are committed to creating an environment where fun can be had without any risk of harm.
Responsible gaming means making informed decisions — deciding for yourself when to play, how long to play, and how much to bet. At hi55 we provide all the tools and information you need so you can always stay in control. Our live chat support team is available in Bengali 24/7.
Remember — only bet what you can afford to lose without it affecting your daily life. Following responsible gaming principles matters not just for you, but also for your family and loved ones.
Key Tools for Responsible Gaming
Setting Deposit Limits
You can set your own daily, weekly or monthly deposit limits. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour waiting period — this protects you from impulsive decisions.
Time-out
If you feel you need a short break, take advantage of the option to temporarily suspend your account for anywhere from 24 hours up to 6 weeks. During the break you will not be able to log in or place any bets.
Self-Exclusion
If gaming becomes a problem, choose the self-exclusion option. This keeps your account closed for an extended period. While self-exclusion is active there is no way to reopen the account. Contact support to activate this option.
Setting Bet Limits
Set a maximum limit on how much you bet in each session. If you reach the set amount the system will automatically warn you and prevent you from placing further bets.
Time Alerts
When you have been playing for a set amount of time, hi55 sends you an automatic alert. You can also set a time limit for your session. Maintain a balanced lifestyle without spending too much time gaming.
24/7 Bengali Support
For any issue or advice on responsible gaming, our Bengali-language live chat support is always ready. Share any concern with us — we will help while ensuring your privacy.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone else, help should be sought right away. The first step in responsible gaming is knowing yourself.
A tendency to bet more in an attempt to recover lost money. This is one of the main signs of a gaming problem.
Betting with money set aside for food, rent or other essential expenses — this is a serious warning sign.
Hiding gaming activity from family or friends, or lying about how much time or money is being spent.
Feeling uncomfortable, anxious or irritable when unable to play. Neglecting work, studies or family responsibilities.
Borrowing money from friends, family or financial institutions to place bets is a sign of a serious problem.
Repeatedly trying but failing to stop or limit gaming. If this sign appears, seek help immediately.
Your Control Tools
Daily and Weekly Deposit Limits
Let our support team know via live chat what deposit limit you want. The minimum deposit amount at hi55 is ৳500. Setting a limit is easy, and lowering it takes effect immediately — but we deliberately take a little time before increasing one.
Session Time Limit
Set a maximum duration for each session. When the time is up an automatic alert will appear and the session will end. Spend time with your family and loved ones — gaming is entertainment only.
Temporary Break
If you want to take a break for any reason, suspend your account temporarily for 24 hours, 72 hours, 1 week or 6 weeks. Your account will be reactivated automatically once the break is over.
Permanent Self-Exclusion
If you feel you need a long-term break from gaming, choose self-exclusion. If an attempt is made to open a new account while this is in place, we will detect and block it. Email us at [email protected].
21+ Age Requirement — Protection for Minors
hi55 follows a strict age policy. Only those aged 21 or above may register and participate on this platform.
- Age verification is mandatory at registration
- Account closed immediately if a minor is identified
- If there are minors in your household, make sure your account is password protected
- If you have a suspicion, let support know — we will investigate
hi55's Commitments
Responsible gaming is not only your responsibility — it is ours too. hi55 upholds the following commitments:
- Keeping all your financial information secure with SSL encryption
- Conducting regular game audits to ensure fair play
- Proactively reaching out when problematic gaming behaviour is detected
- Not targeting minors or vulnerable groups in advertising
- Processing all self-exclusion and limit-setting requests within 24 hours
- Providing information and guidance on professional support for gaming problems
- Ensuring immediate assistance through 24/7 live chat support in Bengali
Contact Us to Get Help
Live Chat Support
Speak directly in Bengali with our support team. Get immediate help with setting gaming limits, self-exclusion or any concern — 7 days a week, 24 hours a day.
Email Support
Email us for any responsible gaming request or information: [email protected]
Frequently Asked Questions
For answers to common questions about deposit limits, withdrawal methods or gaming in general, visit our FAQ page.
Play Safe, Play Happy
Welcome to the responsible gaming environment at hi55. Enjoy your entertainment while staying within your limits.