hi55 Terms and Conditions Rules of Use and Policy

1. General Terms

hi55 is an online casino and betting platform providing mobile-first services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between hi55 and its users ("you" or "member").

By accessing the hi55 website or any of its services, opening an account, or participating in any game or betting activity, you are considered to have fully and unconditionally accepted these Terms. If you do not agree with these Terms, please refrain from using the platform.

These Terms are written in Bengali. In the event of any interpretive dispute, the Bengali version shall be considered final.

hi55 reserves the right to change, amend or update these Terms at any time. Continued use of the platform after any changes will be taken as your acceptance of the updated Terms. Please visit this page regularly.

2. Eligibility and Age Requirement

The following eligibility requirements must be met to become a member of hi55 and use its services:

You must be at least 21 years of age. Accounts belonging to underage users will be closed immediately and deposited funds may be forfeited.
You are mentally competent and are using this platform of your own free will.
Online gaming is not legally prohibited in your place of residence.
You are the sole owner of the account and are not playing on behalf of anyone else.
You are not a professional player, employee, or operator of related software.

For ages 21 and above. Any attempt by minors to open an account may result in legal action.

3. Account Registration and Management

3.1 Registration Process

To open an account on hi55, you must provide accurate and up-to-date personal information. The information provided at registration must be true, complete, and your own. Opening an account with false information will be considered a breach of these Terms.

3.2 One Account Policy

Only one hi55 account is permitted per person. If the same individual operates multiple accounts, all accounts will be closed and any associated winnings or bonuses will be forfeited.

3.3 Account Verification (KYC)

hi55 reserves the right to verify your identity at any time. The following documents may be requested for this purpose:

National ID card (NID) or a copy of your passport
Proof of mobile banking account verification (bKash, Nagad, Rocket, Upay)
Proof of address (where applicable)

hi55 reserves the right to suspend withdrawals if verification is not completed within the specified time.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, password, and account details. Any activity carried out from your account will be considered your own. If you suspect unauthorized access, please contact us immediately via live chat.

4. Deposits and Withdrawals

4.1 Deposits

The following methods are accepted for making deposits on hi55:

bKash
Nagad
Rocket
Upay
Bank Transfer

Minimum deposit amount: ৳500 (for all methods).

Deposits are generally credited to your account instantly. If there is a delay for any reason, please contact us via live chat and provide your transaction reference number.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour, subject to verification.

The following conditions apply when making a withdrawal:

The withdrawal method must match the deposit method used.
Account verification must be completed.
Winnings obtained from a bonus cannot be withdrawn if the bonus wagering requirement has not been met.
hi55 reserves the right to suspend withdrawals in cases of fraud or suspicious activity.

5. Bonuses and Promotions

5.1 Welcome Bonus

When you make your first deposit on hi55, you will receive a 100% first-deposit bonus of up to ৳10,000.

Wagering Requirement: After receiving the welcome bonus, you must wager the bonus amount 25 times (25x) before it can be withdrawn.

5.2 General Bonus Terms

Bonuses apply only to the account of the original depositor.
A new bonus cannot be activated while another bonus is fully active.
A bonus may not apply to certain games — the detailed terms of each offer apply separately.
In the event of any dispute regarding a promotional offer, the decision of hi55 is final.
hi55 reserves the right to change or cancel the bonus program at any time.

5.3 VIP Program

The hi55 VIP program has five tiers, each offering a weekly cashback benefit:

Bronze — up to 0.3% weekly cashback
Silver — up to 0.6% weekly cashback
Gold — up to 0.9% weekly cashback
Platinum — up to 1.2% weekly cashback
Diamond — up to 1.5% weekly cashback

VIP tier progression is determined by your overall activity and participation on the platform. The detailed terms of VIP benefits apply separately and hi55 reserves the right to change these terms.

6. Fair Play Policy

hi55 is committed to ensuring a fair and transparent gaming environment. Our platform uses SSL encryption and advanced security technology.

Our game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming and others) operate games using world-class technology. The outcome of each game is determined by a Random Number Generator (RNG), which is impartial and verifiable.

hi55 does not influence game outcomes in favor of or against any player. We follow fair play principles to ensure fair gaming.

7. Prohibited Activities

The following activities are strictly prohibited on hi55:

Operating multiple accounts or using another person's account.
Committing fraud, deception, or providing false information.
Following unusual betting patterns to avoid bonus terms or gain an advantage.
Using automated software, bots, or any program to operate games.
Using the platform for money laundering or as a source of illegal funds.
Attempting to breach platform security through hacking, malware, or any other technical means.
Harassing, intimidating, or engaging in offensive behavior toward other players.
Impersonating an employee or representative of hi55.

Involvement in any of the prohibited activities listed above will result in immediate account closure and forfeiture of all balances. Legal action may also be taken if necessary.

8. Account Suspension and Closure

8.1 hi55's Rights

hi55 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

In the event of a breach of any clause of these terms and conditions.
In the event of failure to verify identity or provision of false information.
In the event of suspicious or fraudulent activity.
In order to comply with directions from legal or regulatory authorities.

8.2 Closing Your Account Yourself

You may voluntarily close your account at any time. To do so, please contact the support team via live chat or email. Any pending withdrawals should be completed before submitting a request to close your account.

9. Privacy and Personal Information

hi55 places the highest importance on protecting your personal information. Your information is collected, stored, and used in accordance with our privacy policy. For more details, please read our Privacy Policy page.

Your information may be used for the following purposes:

To verify identity and ensure security.
For payment processing and account management.
To fulfill legal obligations.
To improve platform services.
For promotional communications (subject to your consent).

hi55 does not sell or share your personal information with third parties without your consent, except where required by law or for security investigations.

10. Responsible Gaming

hi55 places responsible gaming as its highest priority. Online gaming is a form of entertainment — it is not a way to resolve financial problems.

hi55 offers the following features to help you keep your gaming experience in check:

Deposit Limits: Set a maximum daily, weekly, or monthly deposit limit.
Self-Exclusion: Exclude yourself from the platform for a set period of time.
Reality Check: Use reminders to monitor how much time you are spending on gaming.
Live Support: Our support team is available 24/7 via live chat to help with any concerns you may have.

For more information on responsible gaming, please visit our Responsible Gaming page.

Only bet money that, if lost, will not have any negative impact on your personal or family life. Never gamble with borrowed money or funds you cannot afford to lose.

11. Limitation of Liability

hi55 is committed to providing the highest level of service as a safe and reliable platform. However, hi55's liability is limited in the following cases:

If a game is interrupted due to loss of internet connection or a technical error.
Due to delays or errors by a third-party payment provider.
For losses caused by the user's own negligence or intentional actions.
Due to force majeure events such as natural disasters, war, government directives, and similar circumstances.

hi55 will not be liable under any circumstances for indirect, incidental, or consequential damages. For any direct claim, hi55's maximum liability is limited to the original amount of the transaction in question.

12. Changes to Terms & Termination

12.1 Changes to Terms

hi55 reserves the right to modify these terms and conditions at any time. For significant changes, we will endeavour to notify you via an account notification or email. Continued use of the platform after any changes will be considered as your acceptance of the revised terms.

12.2 Contact

If you have any questions or concerns about these terms and conditions, please contact us via our 24/7 live chat support or by email at: [email protected]

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between hi55 and you, and supersede any prior oral or written agreements.

For more information: About Us · FAQ · Responsible Gaming

hi55 Terms and Conditions

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